Refund policy

Q) How can a product bought from the website be returned or exchanged? 

Tiny Bliss (Ignited Brain Solutions LLP) offers a straightforward return and exchange policy. However, please note that certain sales may be treated as final, making them ineligible for return, refund, exchange, or repair. To be eligible for a return:

  • Customers must initiate the return process within 72 hours from the time of product delivery.
  • A valid reason for the return must be provided.
  • The item must be in its original condition, unused, unworn, with all tags attached, and in its original packaging.
  • A purchase invoice (received physically or via email) is required.
  • Return requests will be thoroughly considered before approval.

For defective products, Tiny Bliss (Ignited Brain Solutions LLP) will determine whether an exchange or return is appropriate, provided that:

  • The defective product is returned in its original condition.
  • The original receipt and packaging are included with the return.
  • The defective product is returned within 3 days after delivery.

Exceptions / Non-Returnable Items

Certain products labeled as "non-returnable" on the product detail page cannot be returned. However, some products may be eligible for return in cases such as an incorrect model or color being delivered. Items such as Soft/Plush Toys and Ceramic Mugs are non-returnable due to potential damage in transit.

Additionally, Sale items and Gift Cards are non-returnable. For inquiries about specific items, customers can contact customer support via email at info@tinybliss.in.

An exchange request can only be initiated if the desired replacement product is similar to the one being returned. If a customer wishes to exchange for a completely different product, Tiny Bliss reserves the right to evaluate such exchange requests.

Q1) Is any proof required to process return/replacement/exchange requests?

For damage and missing/lost-in-transit cases, an unboxing video is mandatory as proof. The video should be recorded in clear lighting while receiving and opening the package. This video evidence supports defect claims, discrepancies, or missing items.

Q2) How can a refund be obtained?

Once a returned product is received with its original packaging and invoice, a refund will be initiated.

  • Prepaid Transactions: Refunded to the original payment method.
  • Cash-on-Delivery Transactions: Refunds will be processed via bank transfer.

Refunds are subject to the returned products being in their original condition.

Q3) What happens if an order is canceled?

Orders can be canceled before shipment. If the order has not yet been shipped, the amount will be refunded. However, post-shipping cancellations are the customer's responsibility and may not be eligible for a refund.

To initiate a return, refund, or cancellation request, customers can contact Tiny Bliss's customer support via email at info@tinybliss.in or WhatsApp/Call at +91 9849823523.

Q4) When will the refund amount be credited to the account?

Timeline for Credit:

  • Upon receiving the returned product, we aim to initiate the refund within 24 hours, following a thorough inspection and approval.
  • Customers will receive an email notification regarding the refund status.
  • After initiation, please allow 5-7 working days for the refunded amount to reflect in your account.

For any further queries, feel free to reach out to our customer support team.